Effective operation to achieve and maintain competitive position in a dynamically changing market is not an easy challenge. By using Microsoft Dynamics CRM Online you gain a comprehensive support for sales mechanisms based on a system for customer relationship management and building marketing strategies. Microsoft is responsible for the reliability and availability of the subscription version of the software.
With Dynamics CRM Online you can increase the efficiency of sales and benefit from the advantages of the cloud model. In addition to flexibility, scalability and an affordable price, it is also popular because of its easy implementation. This interactive tool, which optimizes business operations, is adapting to the needs of customers on a regular basis.
Customer satisfaction is paramount
The available features allow you to build and use a customer database containing the history of calls, plans of future contacts and relationship monitoring. They also make it possible to attach selected offers and invoices to tasks. CRM Online is also an excellent source of information about the current trends.
CRM Online is an effective marketing tool that supports campaign building. With its intuitive interface, it has never been so easy to track promotional campaigns, and analyze their course and effectiveness. Another advantage of the solution is its integration with Outlook and Skype for Business. Due to the fact that it can be accessed from any place and device, CRM Online is distinguished by high flexibility, which allows you to fully benefit from emerging sales opportunities.
The service is available in Professional, Basic and Essential versions. Below you can see the software features. We also invite you to check senetic.co.uk. Our experts will be happy to answer any of your questions.
Dynamics CRM Online licensing
|User Subscription Licenses (USLs)|
|The basic CRM features – loading and adding tasks and contacts||✓||✓||✓|
|Loading and saving data for custom applications||✓||✓||✓|
|Access to Dynamics CRM through desktop and mobile applications||✓||✓||✓|
|Reporting, personal data dashboards and visualizations||✓||✓|
|Marketing campaigns and lists||✓|
|Customer service automation||✓|
|Dashboards, chart, workflow and dialogue management||✓|