HPE 5Y PC CTR wDMR DL580 Gen9 SVC,ProLiant DL580 Gen9,5y Proactive Care Svc. DMR, 6hr Call to Repair w24x7 cov. SW supp 24x7,Std 2hr remote Resp. Incl Proactive/Reactive Svc
HPE 3Y FC NBD DL580 Gen9 w/OV SVC,ProLiant DL580 Gen9 with OV,9x5 HW support, next business day onsite response. 9x5 SW phone support and SW Updates for eligible SW.
Care Pack Foundation Care, 3 Year Extended Service, Service, 9 x 5 Next Business Day, On-site, Maintenance, Parts & Labor, Physical Service, Parts Replacement, Repair
Availability: On request
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs. HPE Foundation Care service-level options The HPE Foundation Care options noted below are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products. Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products. All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility. Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.