Most frequently asked questions

Which shipping methods are available?
The ordered equipment is shipped with one of the following freight companies:
  • UPS
  • DHL
  • SCHENKER
  • HELLMANN
  • GEFCO
  • Electronic license
How long do I have to wait for the ordered goods to arrive?
The estimated time of arrival of your order is dependent on the freight forwarders. You can calculate an estimated delivery date after completing the delivery details on our order page.
How is the shipping price calculated?
The shipping cost is calculated directly by the freight forwarders. The amount depends on the weight and dimensions of the shipped goods as well as on the destination.
How are the currencies determined?
The currency is determined by the region of the sale. A full list of our regional sales activities / currencies is available at http://www.senetic.net/.
How can I track my shipment?
You can track your shipment, on the freight forwarders website, using the tracking number which is generated after completing the order.
Which payment methods are available?
You can pay by:
  • Bank transfer
  • Visa
  • MasterCard
  • PayPal
  • Cash on Delivery
May I change the order once confirmed?
Changes for the order can only be made by contacting our team by phone before the processing of the order has commenced.
How can I create an account?
In order to create an account click on the login icon in the upper right corner of our homepage, providing your e-mail address and personal details. An account is automatically generated when placing your first order.
What benefits are included by creating an account?
Creating an account enables you to save shiping details, as well as invoice address, without having to re-enter this for future orders. It also allows to to view any previous order history.
How can I sign up for the newsletter?
You can sign up for the newsletter by entering your email address at the bottom of the homepage on www.senetic.co.uk. This allows you access to all current promotions and new products introductions.
Do not hesitate in contacting our Team should you have any further queries.