Frequently Asked Questions

All of our shipments are handled by UPS Services

The estimated time in which the shipment will reach the customer is provided by the carriers. You can calculate it on the product page or check it in the shopping cart after completing the delivery details.

Average delivery time is 4 working days.

The shipping price is calculated directly by carriers. The amount depends on the weight and dimensions of the shipped products and the destination. You can check shipping price during the ordering process.

After placing an order, you will receive a special tracking number which you can use on the carrier's website here.

Customers can pay for the ordered products by the following methods:

- Bank Transfer Payment

- Credit Card

- PayPal

It is possible to change your order by calling our team before we start processing your order. You can find our contact details here:

You can create an account by following this link

You can also register as a user while placing your first order during checkout.

Creating an account allows you to keep your delivery address and billing information, without having to enter it each time for subsequent orders. It also allows you to view your purchase history.

You can subscribe a newsletter by entering your email address in the form at the bottom of This allows you to keep track of all available promotions and news.

We are an international company with warehouses placed in various countries. It could occur that the order will ship from outside the UK. An accurate lead time will be provided to you during checkout.

No, there no additional charges apart from what you pay at checkout.

All new and factory refabricated goods come with a standard manufacturer's warranty. The warranty conditions may vary depending on the manufacturer.

You have the right to withdraw from a contract for the sale of goods concluded at a distance within 14 days without stating any reason. This applies only to individual customers. For business customers, we take an individual approach depending on the vendor and the origin of the product.

After reporting via our portal, we contact the customer on the same day/next working day. If the application has all the necessary information, we will arrange collection of the defective device on the next working day.

All products should be returned in good condition, in their original packaging with all documents. They should be packed appropriately to avoid damage during transport. Also make sure that the RMA number is prominently displayed to the product. You can find the RMA form here: Senetic RMA

We try to resolve all RMA claims as soon as possible. The process may vary depending on the manufacturer. Usually it does not exceed 21 working days.

Depending on the situation, it can be a few days after the devices have been delivered to our warehouse (e.g. in the case of returns) to a month (e.g. in the case of complaints).

Yes, most manufacturers allow end-user claims. We strongly encourage to raise warranty claims directly with them, as it greatly increases the turnaround.